Frequently Asked Questions

What makes Shelter Brew coffee unique?

Shelter Brew offers premium, small-batch roasted coffee with a mission. Ten percent of every sale is donated to animal shelters and rescues, so every cup supports animals in need.

Where is your coffee sourced?

Our coffee is made from specialty-grade beans, sourced from some of the best coffee-growing regions around the world, and roasted fresh in small batches.

How fresh is my coffee when it arrives?

All coffee is roasted the same day it ships, ensuring maximum freshness, flavor, and aroma when it reaches your door.

Do you offer a coffee sampler?

Yes. Our Furry Favorites Sampler includes one of each of our signature coffees, perfect for discovering your favorite blend or flavor.

Do you offer a monthly subscription plan?

Yes! We offer the Brew & Rescue Plan, a monthly subscription that delivers your favorite Shelter Brew coffees right to your door. Customers can choose any of our flavors and sizes for their subscription.

With the Brew & Rescue Plan, you’ll enjoy:

- Convenient monthly delivery
- 5% subscription discount
- Full control to pause, modify, or cancel anytime
- 10% of every subscription order donated to animal shelters and rescue pets
- Manage your subscription easily through the link in your confirmation email or login to your account on our website. You can cancel at any time.

What are your shipping rates?

We offer $3 flat-rate shipping on orders under $49 and free shipping on orders $49 and above within the United States. Keep an eye out for special free shipping discount codes.

How long will it take to receive my order?

Orders are typically roasted, packaged, and shipped within 3–5 business days. Delivery times may vary depending on your location.

Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email to follow your package until it arrives at your door.

How can I contact customer support?

You can reach us anytime through our Contact Us page. If your inquiry is about an order, please include your order number for faster assistance.

What is your return policy?

Returned coffee is not accepted as it is a perishable item unless the item arrives damaged. If you receive your order and notice the order is damaged you must contact us within 24 hours so we can quickly resolve the issue.